ISO 20022 & CBPR+

Exceptions and investigations are becoming a central element of the ISO 20022 journey. Moving from free-format, bilateral exchanges to structured camt.110 and camt.111 messages fundamentally change how investigations are handled across the industry.

This shift introduces both complexity and opportunity. It requires changes to systems, processes and ways of working, while enabling more efficient handling, better categorisation and faster resolution. At the same time, the industry roadmap is progressing, with institutions expected to be able to receive structured exception and investigation messages by 2026 and fully exchange them by 2027.

Taking a structured approach now helps you align with these milestones and embed more efficient and scalable processes into your day-to-day operations.

Why Projective Group

Projective Group plays a key role in implementing and overseeing the CBPR+ migration and is actively involved in the transition of exceptions and investigations. We support banks in shaping and delivering a customised change strategy that helps translate ISO 20022 requirements into practical improvements.

This is reflected in our experience leading case management adoption at SWIFT and managing CBPR+ and ISO 20022 migrations, including exceptions and investigations, for Tier one European banks. This combination of hands-on expertise and real delivery experience allows us to support complex transformations in a structured and controlled way.